Privacy Policy
ATEX Premier Cleaning – Privacy Policy
Last updated: 13 May 2026
ATEX Premier Cleaning (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or purchase products and services from us.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
ATEX Premier Cleaning is the data controller responsible for your personal data.
Business Name: ATEX Premier Cleaning
Website: www.atexpremiercleaning.co.uk
Email: sales@atexpremiercleaning.co.uk
Telephone: 01604 263 152
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following personal data:
Information You Provide Directly
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment details (processed securely by third-party payment providers)
- Order history
- Information you provide through contact forms, quote requests or customer support enquiries
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages viewed and time spent on our website
- Cookies and similar technologies
3. How We Use Your Personal Data
We use your personal data to:
- Process and fulfil orders
- Deliver products and services
- Communicate with you about your orders or enquiries
- Manage payments and prevent fraud
- Improve our website and customer experience
- Send marketing communications (where permitted by law)
- Comply with legal obligations
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
Contract
To fulfil orders and provide our services.
Legitimate Interests
To improve our business, prevent fraud, and respond to enquiries.
Consent
Where you opt in to receive marketing emails or accept non-essential cookies.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
5. Marketing Communications
We may send you promotional emails about products, services and offers if:
- You have given your consent, or
- You are an existing customer and the communication relates to similar products or services.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Cookies
We use cookies to:
- Ensure the website functions correctly
- Analyse website traffic
- Remember your preferences
- Deliver relevant advertising
For more information, please see our Cookie Policy.
7. Sharing Your Data
We may share your personal data with trusted third parties, including:
- Payment processors
- Delivery couriers
- Website hosting providers
- Analytics providers such as Google Analytics
- Email marketing providers
- Professional advisers such as accountants and solicitors
- Government authorities where required by law
We require all third parties to process your data securely and only for specified purposes.
8. International Transfers
Some service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.
9. Data Retention
We retain personal data only for as long as necessary, including:
- Order and invoice records: 6 years for tax and accounting purposes
- Marketing data: until you withdraw consent
- Customer service records: as reasonably required to resolve issues
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office
For more information, visit the ICO website.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and you should review their own privacy policies.
13. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
ATEX Premier Cleaning
Email: sales@atexpremiercleaning.co.uk
Telephone: 01604 263 152
Website: www.atexpremiercleaning.co.uk
16. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office.
